CODE: AQ-607
Getting to know your guests with Guest CRM
Created 2026-08-11 | Updated 2026-08-11 | Category Customer Engagement
Guest CRM merges loyalty cards and orders by phone number into a single record per guest. Who spent how much and when they last visited — all on one screen.
Open Guest CRM (Misafir CRM) from the left menu. The cards at the top show total guests, guest revenue, average spend and loyal guest count.
Filter the list with the segment tabs: VIP, Regular, New and At Risk. The At Risk segment shows guests who haven't been in for a while — the right list for a win-back campaign.
The table shows each guest's name, phone, order count, total spend and last visit. The "top 5 spenders" section below ranks your most valuable customers.
Use the CSV export button to take the list into your own tools.