Refund Policy

Last updated: 30 October 2026

We want you to be satisfied with AsmiQR. This policy explains when and how you can get your money back.

30-day money-back guarantee

If the Service is not right for your business, you can request a full refund within 30 days of your first purchase. No explanation required.

This applies to:

first-time subscription purchases (monthly or annual);
fixed-term licences, including "1 Year Licence" products;
first-time purchases of any downloadable product.

How to request a refund

Email support@asmiqr.com with the email address used at purchase and your order or receipt number. We will confirm within one business day.

If you purchased through Paddle or Gumroad, they are the merchant of record and will process the refund to your original payment method. Funds typically appear within 5–10 business days, depending on your bank.

You may also contact Paddle directly at paddle.net for orders they processed.

Renewals

We send a reminder before each automatic renewal. If a renewal charge was unexpected, contact us within 14 days of the charge and we will refund it in full and cancel the subscription.

You can cancel at any time from your account settings or by emailing us. Cancellation stops future charges; it does not by itself refund the current term.

What is not refunded

Requests made more than 30 days after the first purchase, except for the renewal case above.
Repeat purchases of a product you have already been refunded for.
Accounts terminated for breach of our Terms of Service.
Custom development, data migration or onboarding work that has already been delivered, where agreed separately in writing.

Downgrades and partial periods

If you downgrade to a lower plan, the change takes effect at the start of your next billing period. We do not refund the difference for the remainder of a period already paid.

If you upgrade mid-term, the amount already paid for your current plan is credited against the new plan, pro-rated by the days remaining.

Service failure

If the Service is unavailable for an extended period due to a fault on our side and we cannot resolve it, contact us. We will credit or refund the affected portion of your term regardless of the 30-day window.

Questions

support@asmiqr.com — we answer within one business day.

30-day money-back guarantee

If the Service is not right for your business, you can request a full refund within 30 days of your first purchase. No explanation required.

This applies to:

first-time subscription purchases (monthly or annual);

fixed-term licences, including "1 Year Licence" products;

first-time purchases of any downloadable product.